Return & Exchange

Issue with an order?

We want you to be 100% satisfied with your order from Lucca! For ANY reason you are not satisfied please contact us at: orders@ilovelucca.com

  • We accept returns postmarked within 14 days from the date your order was shipped.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping cost/fees are non-refundable.